Refund & Deposit Policy

Last updated: 10 October 2026

This policy explains how deposits, payments, cancellations and refunds work for bookings, tickets, services and products purchased from UBevents246 (“UBevents246”, “we”, “us”) through UBevents246.net. It applies to all orders, whether paid in full or by deposit.

1. Payment options

• Pay in full: the full price is paid at checkout.
• 50% deposit: where offered, you may secure a booking or service by paying 50% of the price at checkout. The remaining 50% balance is due before or on the day of the booking/service unless we agree otherwise in writing.
• Your booking is only confirmed once payment (full or deposit) has been received and we have confirmed the date and time with you.
• If the balance is not paid when due, we may treat the booking as cancelled by you, and the deposit will be retained.

2. Deposits are final

All deposits are final and generally non-refundable. A deposit reserves your date, time, staff, equipment and/or materials, and we turn away other bookings once it is paid. In exceptional circumstances, UBevents246 may, at its sole discretion, consider a full or partial refund, a credit, or moving your deposit to a new date. Any such decision is made case by case and does not create an obligation for future bookings.

3. Cancellations by you

• Please tell us as early as possible if you need to cancel or reschedule by calling or WhatsApping +1 (246) 240-5004 or emailing info@ubevents246.net.
• Deposits are not refunded when you cancel. Where possible, we may offer to move your booking to a new date, subject to availability.
• Amounts paid above the deposit (for example, a booking paid in full) may be considered for a partial refund or credit at our discretion, taking into account costs already incurred and how much notice was given.
• Rescheduling requests made less than 48 hours before the booking may be treated as a cancellation.

4. No-shows and late arrivals

If you do not arrive for your booking, session or event, or arrive so late that the service cannot be delivered in full, this is treated as a no-show. No-shows are not eligible for a refund, and any deposit or payment made will be retained. Time lost due to late arrival may not be added to the end of your session.

5. Event cancellations and changes by UBevents246

• If UBevents246 or the organiser postpones an event or booking, your ticket or booking moves to the new date. If an event is cancelled and not rescheduled, ticket holders can request a refund of the ticket price (booking fee excluded) as set out in section 5A.
• Outdoor activities (such as Bumper Ball) may be paused, shortened or rescheduled for weather, safety, or circumstances beyond our control. In these cases we will offer a new date or credit. No cash refunds are given.
• Minor changes to line-ups, activities, times or venues do not entitle you to a refund.
• We are not responsible for travel, accommodation or other costs you incur in connection with a booking or event.

5A. Event tickets

• No refunds. All ticket sales are final. Tickets cannot be refunded or exchanged for change of plans, being unable to attend, late arrival, weather, or refused entry. The only exception is an event that is cancelled completely (see below).
• Booking fee. The booking fee (7% + BDS $1 per ticket) covers payment and ticketing costs and is not refundable.
• Your QR code is your ticket. Each ticket has a unique QR code that can be scanned once. Keep it private. If it is copied or screenshotted, only the first person to scan it gets in.
• Giving your ticket to someone else. You may pass your ticket to a friend by sending them the QR code. Reselling tickets above face value is not allowed, and resold tickets may be cancelled without a refund.
• Lost tickets. Your tickets are in your confirmation email and under My Account > Orders. Contact us and we will resend them.
• Postponed or moved events. If an event is postponed or moved, your ticket stays valid for the new date or venue. No refunds are given.
• Cancelled events. If an event is cancelled and not rescheduled, you can request a refund of the ticket price within 30 days of the cancellation by emailing info@ubevents246.net with your order number. The booking fee is not refunded. You may choose a UBevents246 credit instead. For events run by other promoters, refunds are paid from the ticket money UBevents246 still holds or recovers from the organiser.
• Weather. Outdoor events go ahead rain or shine unless the organiser cancels or postpones for safety.
• Events run by other promoters. UBevents246 sells tickets on behalf of event organisers. The organiser is responsible for the event itself.
• Entry. The organiser and venue may refuse entry to, or remove, anyone for safety, age limits, dress code or behaviour. Bring valid ID for 18+ events.

6. Third-party services and vendors

Some services, products or tickets are delivered by third parties (for example, partner vendors, venues, drivers or event organisers). Where a third party is involved, their own cancellation and refund terms may also apply, and refunds may depend on what we are able to recover from them. UBevents246 is not responsible for the acts or omissions of third-party providers, but we will make reasonable efforts to help resolve any issue.

7. Physical products

• Please check your items on receipt. Damaged, faulty or incorrect items must be reported within 3 days of delivery or collection with a photo.
• For hygiene and safety reasons, opened or used aftercare, skincare, tattoo and piercing supplies cannot be returned unless faulty.
• Approved returns must be unused and in their original packaging.

8. Digital products

Digital items (such as beats, licences, templates, presets and downloads) cannot be returned once delivered or downloaded. If a file is faulty or does not work, contact us and we will replace it.

9. How to request a refund

• Email info@ubevents246.net with your order number, the reason for your request, and any supporting details or photos.
• We aim to respond within 5 business days.
• Where a refund is approved (for example a faulty product), it is returned to the original payment method: PayPal or card refunds may take 5–10 business days to appear, and CIBC FirstPay payments are refunded by FirstPay or bank transfer in BDS. Event tickets are only refundable if the event is cancelled completely (see section 5A).
• Refunds are made in the currency charged (USD). We are not responsible for exchange-rate differences or bank fees.
• Please contact us before opening a PayPal dispute or card chargeback so we can try to resolve the issue quickly.

10. UBcurrency

Where UBcurrency, credits, vouchers or promotional balances are used or issued, UBcurrency Terms & Conditions apply. Credits have no cash value and are not refundable as cash unless required by law.

11. Your rights

Nothing in this policy limits any rights you may have under the laws of Barbados that cannot be excluded. We may update this policy from time to time; the version published on this page at the time of your payment applies to your order.

12. Contact

UBevents246 · Stanley Centre, Haggatt Hall, St. Michael, Barbados
Phone/WhatsApp: +1 (246) 240-5004 · Email: info@ubevents246.net